WannaHelp Privacy Policy

Effective 5 September 2026 · Updated 30 September 2026 · Ion Hands LLC · applies to the WannaHelp app at ionhands.net

This policy covers the WannaHelp product. The firm-level policy for ionhands.com is separate. English is the authoritative version; the Spanish and Portuguese translations are provided for convenience.

1Who we are

WannaHelp is made by Ion Hands LLC, a company registered in the United States. When you use WannaHelp, Ion Hands LLC is the controller of the personal information described below.

2What we collect

Almost everything WannaHelp holds is something you put there on purpose. There is no advertising network in this product, no third-party tracker, and nothing you save is used to profile you or sold to anybody.

• Your account. Your email address. There is no password: we email you a one-time code when you sign in.
• What you save. Notes, photographs, documents, videos, voice notes, calendar entries, recipes, trips and walks, and answers you give when the app asks you questions. Voice notes are transcribed to text so you can search them.
• Email you forward. If you turn on email forwarding, messages you send to your WannaHelp address are read to pull out appointments and warn you about scams.
• Location. Only if you allow it, and only for the features that need it (weather where you are, naming a place on a trip, finding photos by where they were taken). If you leave the Read photo info on upload setting on, we also read the date and location your camera wrote into a photo. You can turn that off at any time in Settings.
• Your device. A random identifier for the device, its broad type (phone, tablet, computer) and browser, and a push-notification subscription if you switch notifications on.
• How the app is used. Counts of things like "opened the calendar" or "saved a note". This is deliberately content-free: it records that something happened, never what it was about. It is stored against a pseudonym derived from your account identifier with a secret key, not against your identity.
• Where you found us. If you arrive by scanning one of our advertising QR codes, we count the scan against that code (never against you or your device) and, if you create an account, we note which code you came from on your account. It tells us which posters and flyers work.
• Payment. If you subscribe, a third party handles the card. We never see or store your card number. We keep the state of your subscription and the identifiers we are given.
• Support. Anything you write to us, and our replies.

3Why we process it

To run the features you asked for; to answer you when you write to us; to sign you in and keep your account secure; to bill a subscription you chose; and to meet our legal and accounting obligations.

Some features work by sending what you saved to an AI model so it can read a document, answer a question, or break an answer into facts. That happens only for the feature you invoked, and the model providers we use do not train their models on it.

4Who else sees it

Only the service providers we need to run the product, each under contract, and only the part of your data their job requires. We do not sell personal information and we do not share it for advertising.

Third parties. We use third parties, each under contract and each seeing only the part of your data its job requires, for: hosting, storage, databases, sign-in and sending email; the AI models that read documents, answer in chat and turn your answers into facts; turning your voice notes into text; reading text aloud; taking payment for a subscription; turning coordinates into a place name, called from our servers and never your device; weather forecasts; map backgrounds; the typeface the app is set in; and bot protection on the public support form. We do not sell personal information and we do not share it for advertising.

Ourselves. For our internal administrative functions, to bring our services to you.

People you choose. Sharing a photo, an appointment, a trip or a circle shows it to the people you shared it with, and it stays shown until you stop sharing it. A calendar subscription link you create lets any calendar app holding that link read the appointments it covers, so treat it like a key.

5How long we keep it

6Deleting your account

You can delete your account from inside the app. You are asked to type a confirmation phrase, click a link we email you, and enter a one-time code, so that nobody can delete your account but you, including any automated assistant acting on your behalf.

• Standard, 7 days. Your subscription stops renewing immediately. For 7 days you can cancel the deletion from any email or notification we send you, or from inside the app. After that your account and your data are erased.
• Erase now, about 30 minutes. Same confirmation steps, a much shorter window to change your mind.

Things you shared with other people. The records that let other people see what you shared are removed from our servers immediately, so those items stop appearing for them the next time their device connects. A recipient may already have a copy saved on their device for offline viewing. Those copies expire within 72 hours, after which the device stops showing them even if it never reconnects.

Backups. We do not run continuous backup on the tables holding your notes, files, calendar, sharing or device data, so deleting those is immediate and unrecoverable. Your subscription and billing record is on continuous backup with a 35-day window, for financial reconciliation, and expires from that backup automatically.

7Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, take a copy elsewhere, or object to some processing. The delete right is built into the app; for anything else, write to us using the address below and we will answer. We do not charge for this and we will not treat you differently for asking.

8Security and where your data lives

Traffic to and from the app travels over TLS. Data is encrypted at rest. Our systems run in the United States, so if you use WannaHelp from elsewhere your information is transferred there.

9Children

WannaHelp is not directed at children and is not intended for anyone under 18. We do not knowingly collect information from a child. If you believe a child has given us information, write to us and we will remove it.

10Changes

If we change this policy in a way that matters, we will say so in the app before the change takes effect. The effective date at the top always tells you which version you are reading.

11Contact

Ion Hands LLC. Write to team@ionhands.net, or use the support form. Privacy questions reach a person, not a queue.